Privacy Policy

Overview

TaluxIQ Pty Ltd ("TaluxIQ", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (taluxiq.com) and our import registration automation platform ("the Service").

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Service.

Information you provide:

Contact information (name, email address, phone number, company name) when you book a demo, create an account, or contact us. Account credentials and preferences when you use the Service. Feedback and correspondence when you communicate with us.

Information collected through the Service:

When you connect your operations email inbox to TaluxIQ, the Service processes inbound freight emails and their attachments (such as bills of lading, packing lists, and commercial invoices) to extract shipment data. This data is used solely for the purpose of registering jobs in your TMS and is stored securely on your behalf.

Automatically collected information:

Usage data, browser type, IP address, and other technical information collected through cookies and similar technologies when you visit our website.

How We Use Your Information

We use the information we collect to provide and improve the Service, including processing your freight emails and registering jobs in your TMS. We also use it to communicate with you about your account, respond to your enquiries, send you updates about the Service, and comply with legal obligations. We do not use your freight data for any purpose other than providing the Service to you.

Data Security

We implement appropriate technical and organisational measures to protect your information. All data is encrypted in transit (TLS 1.2 or higher) and at rest (AES-256). Access to customer data is restricted to authorised personnel on a need-to-know basis. We conduct regular security reviews and maintain audit logs of all system access.

Data Sharing

We do not sell your personal information or freight data to third parties. We may share information with your TMS provider (such as WiseTech Global for Cargowise, or e2open for Expedient) solely as necessary to register jobs on your behalf. We may also share information with service providers who assist us in operating the Service, subject to confidentiality obligations. We may disclose information if required by law, regulation, or legal process.

Data Retention

We retain your freight data for as long as your account is active and for a reasonable period thereafter to fulfil our contractual and legal obligations. You may request deletion of your data at any time by contacting us. Aggregated, anonymised data that cannot identify you may be retained indefinitely for analytics and service improvement purposes.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete your data, the right to restrict or object to processing, and the right to data portability. To exercise any of these rights, please contact us at the email address below.

Cookies

Our website uses essential cookies necessary for the site to function properly. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@taluxiq.com.

TaluxIQ Pty Ltd
ABN: [To be added]
Australia